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Unsuccessful purchases when requesting a smart card
Unsuccessful purchases when requesting a smart card
Technical Support avatar
Written by Technical Support
Updated over 3 months ago

Parents can easily request the issuance of a new smart card directly through the application and have it shipped to the required delivery address without the need to visit the school to receive it. The smart card can be requested and purchased through iPhone or Android phones.

-unsuccessful purchases when requesting a smart card

  • The device is not connected to the Internet

  • The date and time of the mobile phone is incorrect

  • Debit or credit card information is incorrect

  • Complete debit or credit card information has not been entered

You can contact support if you're having issues with an in-app purchase and want help

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