Technical support is provided to calltech customers through several channels, some of which are free and available to all customers, and some are paid and are provided to customers subscribed to the paid packages only.
Note that some services are available around the clock and some of them are happy to provide them during the specified working hours from Saturday to Thursday from 8:00: 00 AM to 4:00 PM, and the following are the mechanisms used to provide technical support to our customers:
Help Center
Service description: The Help Center contains articles that list detailed illustrated steps for all uses of calltech applications, as well as solutions to potential challenges that customers may face and answers to frequently asked questions. The content is constantly updated by the technical support team to save customers time and facilitate access to information at any time. Time and content is filtered based on customer login so that more articles appear for customers with paging accounts.
Service time: 24/7.
Service type: Free.
Technical support through automated conversations with CallTech Bot
Service description: In all calltech applications, whether web or mobile, the chat option is available, in which the customer starts the conversation directly with the CallTech Bot, which is a robotic speaker trained by the technical support team to respond immediately to questions and requests from potential customers so that it works around the clock tirelessly There is no boredom, which contributes to creating an added value in the mechanism of providing technical support to customers of the calling technology and saving their time.
Service time: 24/7.
Service Type: Free
Technical support through Live chat
Service description: In the event that the CallTech Bot, the bot is unable to answer the customer's inquiries, the conversation will be transferred immediately to the technical support team, and the inquiries and response to the customer will be processed in writing by the technical support team.
Service time: We receive 24/7 and respond during business hours.
Service type: Free.
Technical support by Email
Service description: The technical support team receives messages on the email support@calltech.com.sa Inquiries are handled and customers are responded to by responding to their messages.
Service time: We receive 24/7 and respond during business hours.
Service type: Free.
Technical support through voice calls
Service description: During the specified working hours, technical support services are provided to customers by receiving voice calls, and here the team receives calls on the unified number 920010182 and answers inquiries by guiding the customer / e-voice for the appropriate steps for any operation.
Service time: During business hours.
Service type: Free.
Technical support through screen sharing
Service description: Technical support is provided to school employees through remote screen sharing, which allows the technical support team to view and control the device’s screen to solve any challenge facing the client directly and without the need for a field visit.
Service time: During business hours.
Service type: Paid.
Technical support through field visits
Service description: Technical support is provided to school employees through field visits after scheduling according to the need that calls for it and according to the availability of appointments, and the technical support team seeks to provide the maximum degree of remote support to save time of customers and their employees and to save the material cost on them as well as the fact that field visits fall within the support services The paid technician, which requires the presence of a representative of the customer during the visit.
Service time: During business hours.
Service type: Paid.
Note: Technical support services are provided to government schools according to maintenance contracts concluded with the concerned authorities.